It is essential that you contact our Service Centre at least one day prior so that you can let us know the time you expect to arrive at Vista Village. You can do so either by phoning +39 335-5482412 or by sending an email to firstname.lastname@example.org. By doing so we will be able to have the apartment ready for you, as well as agree on a time for you to pick up the keys.
In order to speed up the check-in process you should fill in the Welcome Form found on our website, www.vistavillage.it. This should contain all the details about the people who will be staying in the apartment you have booked and should be sent at least one day before your arrival to the same email address, email@example.com. If you are unable to do so, the Welcome Form will be completed upon your arrival, however this will take a few minutes. In addition, you will have to pay the security deposit of €200 in cash, which will be returned to you when you return the keys to the apartment upon departure.
No, unfortunately you cannot pay by credit card because – as it is a security deposit – the amount is kept by us in our safe and will be returned to you when you leave.
As stated in the contract, the apartment keys should be returned to us by 10.00 am. If we are not expecting a new guest for the same apartment, you can request the day use of the apartment, which entails a small additional fee (50% of the daily cost of the apartment + service charges). However, this extension of your stay must be agreed upon with our Service Centre at least one day prior to your departure.
Outside of the opening hours of our Service Centre the keys will be given to you by our staff that lives within the resort. When you arrive to Vista Village you should contact +39 335-5482412 and we will let our staff know. They will give you your keys and help you to your apartment, giving you all the initial information. The next day, at a time that is most convenient for you, you can come to our Service Centre to complete the check-in process.
Taking into account the fact that guests arriving to Vista Village may not have had the time to go to the supermarket to do a food shop, we decided to stock the apartment with basic necessities, such as: 1. One bottle of still water (1L) found in the fridge in the kitchenette. 2. Two small bars of soap on the bathroom sink. 3. One roll of toilet paper in the bathroom.
If you are leaving early in the morning, you can check-out the day before your departure. If, on the other hand, you are leaving in the afternoon, you can check-out in the morning between 9.00 am and 1.00 pm. In both instances, just put the keys through the post box of the main gate after locking the apartment.
For the sofa bed found in the living room and for the master bedrooms you will need double sheets. All other beds require single sheets.
You can get Wi-Fi around the pool, which does not cost you anything as it is a service that is freely provided by Vista Village. The password will be given to you at check-in.
There are several beautiful beaches around Vista Village. The closest is Porto San Paolo beach, which is 1 km from the resort and takes around 10 minutes to get there on foot. You will definitely need to go by car to the other beaches however. Having a car is also very useful for visiting the other picturesque towns in the area.
We can book a shuttle service for you, which costs €35. Just send us your request a few days before you arrive.
12 km from the airport and 14 km from the port.