CASE VACANZA - Porto San Paolo - Sardegna - Italia

FAQs

What time can I pick up the keys for the apartment I have booked on the first day of my holiday?

It is essential that you contact our Service Centre at least one day prior so that you can let us know the time you expect to arrive at Vista Village. You can do so either by phoning +39 335-5482412 or by sending an email to info@vistavillage.it. By doing so we will be able to have the apartment ready for you, as well as agree on a time for you to pick up the keys.

What are the formalities involved in picking up the keys?

In order to speed up the check-in process you should fill in the Welcome Form found on our website, www.vistavillage.it. This should contain all the details about the people who will be staying in the apartment you have booked and should be sent at least one day before your arrival to the same email address, info@vistavillage.it. If you are unable to do so, the Welcome Form will be completed upon your arrival, however this will take a few minutes. In addition, you will have to pay the security deposit of €200 in cash, which will be returned to you when you return the keys to the apartment upon departure.

Can I pay the deposit with my credit card?

No, unfortunately you cannot pay by credit card because – as it is a security deposit – the amount is kept by us in our safe and will be returned to you when you leave.

I've booked an evening ferry for the day of my departure. What time do I have to vacate the apartment?

As stated in the contract, the apartment keys should be returned to us by 10.00 am. If we are not expecting a new guest for the same apartment, you can request the day use of the apartment, which entails a small additional fee (50% of the daily cost of the apartment + service charges). However, this extension of your stay must be agreed upon with our Service Centre at least one day prior to your departure.

I can see that the Service Centre is open every day from 9.00 am to 1.00 pm. If I expect to arrive after this time, how can I pick up the apartment keys?

Outside of the opening hours of our Service Centre the keys will be given to you by our staff that lives within the resort. When you arrive to Vista Village you should contact +39 335-5482412 and we will let our staff know. They will give you your keys and help you to your apartment, giving you all the initial information. The next day, at a time that is most convenient for you, you can come to our Service Centre to complete the check-in process.

I read in the contract that I'll find a complementary set upon my arrival at the apartment. Can you tell me what this contains?

Taking into account the fact that guests arriving to Vista Village may not have had the time to go to the supermarket to do a food shop, we decided to stock the apartment with basic necessities, such as: 1. One bottle of still water (1L) found in the fridge in the kitchenette. 2. Two small bars of soap on the bathroom sink. 3. One roll of toilet paper in the bathroom.

If my expected departure time is outside of the Service Centre opening hours, how can I check-out and return the keys?

If you are leaving early in the morning, you can check-out the day before your departure. If, on the other hand, you are leaving in the afternoon, you can check-out in the morning between 9.00 am and 1.00 pm. In both instances, just put the keys through the post box of the main gate after locking the apartment.

If I decide to use my own bedding, what kind of sheet should I bring?

For the sofa bed found in the living room and for the master bedrooms you will need double sheets. All other beds require single sheets.

Where can I get the Wi-Fi signal for my devices and how much does it cost?

You can get Wi-Fi around the pool, which does not cost you anything as it is a service that is freely provided by Vista Village. The password will be given to you at check-in.

How far away is the beach from the resort? Can I get there on foot?

There are several beautiful beaches around Vista Village. The closest is Porto San Paolo beach, which is 1 km from the resort and takes around 10 minutes to get there on foot. You will definitely need to go by car to the other beaches however. Having a car is also very useful for visiting the other picturesque towns in the area.

If I arrive at the airport or the port and don't have a car, how can I get to Vista Village?

We can book a shuttle service for you, which costs €35. Just send us your request a few days before you arrive.

How far away is Vista Village from the airport and/or port?

12 km from the airport and 14 km from the port.

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